Ministry Desk: The Beginning and Now
Ministry Desk was started by Rachel Brock in 2020. After a decade serving leaders of higher education, non-profit organizations, and churches, Rachel saw the need many organizations had for affordable, remote administrative support.
She spent the COVID-19 shut down building and launching Ministry Desk during what proved to be a crucial turning point for many organizations. The need for remote support was greater than ever even as executive assistants were seeking flexible work-from-home opportunities.
After spending almost a year developing her systems and processes, Ministry Desk was born. Rachel launched with seven handpicked freelance assistants ready to be matched with clients. Within just a few months, all of the assistants were actively engaged with Ministry Desk clients and the need for more assistants was growing rapidly. Rachel brought Darla Wilkinson on as Client Care Manager (now Vice President and Director of Remote Engagements) to ensure the quality of the work partnerships and Jacintha Payne as Talent Manager to oversee the addition of more assistants. All the while, more and more clients reached out as they heard about Ministry Desk through referrals and word of mouth. Ministry Desk quickly became known for providing pre-vetted assistants who are not only skilled and experienced, but also a joy to work with. In less than a year, demand was so great that Ministry Desk started a client waitlist.
“We received emails and comments from clients saying ‘Ministry Desk is the best thing that happened to our organization,’” Rachel says. Leaders were amazed at the relief they felt from having their administrative burdens lifted. They could finally focus on the work they truly enjoyed – the work that only they could do. Leaders who were once skeptical about having remote support were willing to try it in the face of COVID-19 disruptions and many non-profit organizations realized they could save a significant amount of money by continuing to work remotely long-term.
Word about Ministry Desk was getting around. In particular, pastors of small churches who did not have the funds to hire a full-time assistant, found Ministry Desk to be the perfect fit for handling communication, scheduling, and other essential tasks. Larger churches with experience using virtual assistant agencies were inclined to try Ministry Desk, given its niche ministry focus and the quality, character, and Christian faith of the assistants.
“It has been my joy to provide jobs to so many people who want to use their skills and gifting for Kingdom work by matching them with organizations who come to us in need of administrative help,” Rachel says. She meets with each client personally to assess their needs, create a plan tailored to fit their budget, and pair them with an assistant.
Now in its third year of business, Ministry Desk has contracted with over 50 assistants and served over 50 clients. It serves many different types of leaders and organizations, including businesses, churches, and non-profit organizations all over the world.